The procedure for appealing state services
Clarification of the procedure for appealing decisions, actions (inaction) of the service provider’s officials, as well as assistance in preparing the complaint, is carried out by the service provider’s specialists located at the addresses indicated in the passports of state services on the Internet resource of the Akimat of Kyzylorda region www.e-kyzylorda.gov.kz in the section "Public services".
Information on the appeal procedure can be obtained by calling the information and referral service of the unified contact center of “electronic government” 1414, 8-800-080-7777 (the call is free).
In cases of disagreement with the results of the provided state service or incorrect service, the complaint is filed at the choice of the service recipient: in the name of the head of the service provider or in the name of the akim of the corresponding administrative-territorial unit or on the egov.kz portal
In cases of disagreement with the results of the provided public service, the service recipient has the right to apply to the court in the manner prescribed by law.
The complaint is addressed to an official whose competence includes resolving the issues raised in the complaint.
The complaint shall include the surname, first name, patronymic (if any in the identification document), the mail address of the service recipient, contact numbers (if any), the date of the complaint and the signature of the service recipient.
When filing a complaint, the position, surnames and initials of the officials whose actions or omissions are appealed, the motives of appeal and requirements are indicated.
When submitting a complaint to the office of the service provider, the acceptance of the complaint is issued to the service recipient of the state service that filed the complaint, a coupon indicating the date and time, last name and initials of the official who accepted the complaint. Information on the progress of the complaint can be obtained from the officials of the office of the relevant service provider.
When sending a complaint through the portal, information on the progress of the complaint (delivery note, registration, execution, result of the review) is available in the "personal account" of the service recipient.
Complaints are examined in the manner and terms stipulated by the Law of the Republic of Kazakhstan dated January 12, 2007 “On the procedure for consideration of appeals of individuals and legal entities”, taking into account the features established in article 25 of the Law of the Republic of Kazakhstan dated April 15, 2013 “On state services”.
Updated date: 15-10-2019 19:20